Privacy Policy

At Jilievo, protecting personal information is an important part of providing our services. This Privacy Policy explains what information may be collected when users access the platform, create an account, communicate with customer support, or use available services. It also describes why this information is collected, how it may be processed, and the circumstances in which it may be shared.

Information We Collect

Jilievo is operated by Fournine Technology N.V. Personal information collected through the platform may include a user’s name, date of birth, physical address, email address, telephone number, billing details, transaction history, website preferences, and feedback related to the services.

When users access the platform, certain technical and activity information may also be recorded. This can include IP address, access time and date, pages visited, browser type, language settings, and software crash information. Such information is used to support the operation and quality of the platform.

How Information Is Collected

Information may be provided directly by users during registration, account management, deposits, withdrawals, or communications with the platform. Fournine Technology N.V. may also receive relevant information from service providers, online vendors, payment processors, or other third parties involved in delivering platform services. 

Third-party providers may be used for technical support, payment processing, and account maintenance. Information shared with these providers is handled according to the purposes described in this Privacy Policy.

How Personal Information Is Used

Personal information may be used to operate platform services, process transactions, provide customer assistance, carry out security and identity verification checks, and support participation in selected promotions. 

Information may also be used to communicate information about products, services, and promotional offers. Users may choose to opt out of promotional communications through available account options, email communications, or by contacting Customer Service.

Disclosure of Information

Personal information may be disclosed where required by law, where necessary to protect the rights or property of the company, or where action is needed to protect users or the public. Information may also be shared in cases involving suspected fraud, payment abuse, money laundering, account manipulation, or other prohibited activities.

Cookies and Website Data

The platform may use session-based cookies, persistent cookies, analytical cookies, and similar technologies to remember preferences, support account functions, analyze website usage, and improve the user experience. Users may adjust browser settings to accept or reject cookies, although disabling certain cookies may affect some platform features.

Your Privacy Choices

Users may contact Customer Service to confirm the accuracy of stored personal information, request updates where necessary, or raise concerns about how their information is used. Certain information may still be retained where required by applicable legal obligations.

Fournine Technology N.V. may update this Privacy Policy from time to time, and users are encouraged to review it periodically for changes.