FAQs

FAQ explains some of the most common questions players may have when using Jilievo, including game records, disconnected sessions, bank registration, withdrawals, account security, and responsible gaming. Understanding these points before playing can help users manage their accounts more smoothly and know what to check when an issue occurs.

Games and Transaction Records

How long can I check my transaction history?

Players can review transaction records from the previous 30 days. If you need to verify a deposit, withdrawal, or other account activity, it is better to check the record before this period expires.

Where can I find the game rules?

Game rules are available inside the respective game window. Because different games may follow different mechanics, players should read the rules of the specific title before placing bets or starting a session.

How can I check previous game results?

The way results are displayed can vary depending on the game provider. In general, players can access the member section from the main menu and check the betting record to review previous game results.

What happens if my internet disconnects during a game?

If a connection is interrupted before, during, or after a game, the recorded game history will be checked. When a game is disconnected before completion, it may continue when the player logs in again. If the session does not return correctly or another problem appears, players should contact support as soon as possible. 

Bank and Withdrawal FAQs

How many bank cards can I register?

A user account can register up to two cards, while only one bank account can be registered under one account. The same bank card should not be shared between multiple user accounts.

Players should carefully enter the correct bank name, account number, and payee name. Some submitted banking details cannot be modified directly afterward, so checking the information before confirmation is important.

A bank account is not necessarily required during initial registration, but it must be registered before making a withdrawal.

Account and Fund Security

How is my account protected?

Jilievo uses separate passwords for login and withdrawal functions. Google Authenticator can also be used as an additional layer of account protection.

Information transmitted after login is protected through 128-bit SSL encryption. The platform also states that its systems are regularly tested by third-party security specialists and monitored for suspicious network activity.

How are withdrawals protected?

A fund password must be entered for every withdrawal. Registered bank details are also restricted after submission, helping reduce unauthorized changes to withdrawal information.

Responsible Gaming

Jilievo encourages players to keep betting within personal financial limits. Gaming should remain entertainment and should not create negative financial or social consequences. Players should set reasonable spending limits, monitor their activity, and avoid continuing when gambling begins to affect everyday responsibilities.